CLIENT IS THE KING

* Tourism means organized touring, Operation of tours as a business, Provision of things and services that attract tourists.

* Tour means a journey through a country from place to place.

* Tour originate from the Greek word tornos  which means lathe. 

* A lathe is a machine that  shapes wood and metal.

* Travel Agent/ Tour Operator is shaping the mind of the traveler.

* package tour a holiday/ vacation  that is organized by a company at a fixed price and includes the cost of a travel, hotel ctc.

*Tourism Emotional human experience : 1. Joy and friendship. 2.Recreation, pleasure, love, education and fun.

*Tourism : Service product,  Abstract product, invisible and intangible product. Fragile product.

* Tourism product components: Transport, Accommodation, catering  and entertainment. 

*Benefits of tourism: Economic benefits and social benefits. 

*Salesmanship: Salesmanship is the art of motivating a person to do what one wishes him/ her to do.

* Image: Inner picture + outer picture. 

* Salesmanship attitude: Frame of mind.

* Salesmanship Quality: 

P- Pleasure  

E- Eagerness

R - Responsibility 

S- Sense of proportion

O- Ownership

N- Neatness 

A- Accuracy 

L- Loyalty

I- Intelligence 

T- Tact 

Y- Yarning to be good -better - best